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Non-emergency call taking to transition back to the New Westminster Police Department

New Westminster – The New Westminster Police Department will be working in partnership with E-Comm to transition some non-emergency call answering to the New Westminster Police Department.

Following the July 19th Police Board meeting, direction was provided for the NWPD to work with E-Comm to transition a portion of non-emergency call taking to NWPD staff. It is anticipated that NWPD will answer non-emergency calls for service Monday to Friday between 8:00am and 4:00pm as soon as resources are in place, staff are trained, and upgrades to the NWPD phone systems have been completed.

“Being available to people who need to file a non-emergency police report is extremely important to us,” stated Sergeant Justine Thom. “Receiving non-emergency police reports is essential for us to understand what residents are experiencing and where our resources should be focused. Non-emergency reporting needs to be something residents can count on, and right now public expectations are not being met.”

“We have heard repeated frustration from our community about extended wait times for non-emergency calls,” stated Deputy Chief Constable Paul Hyland. “We hope this measure will improve service delivery in this area while we continue to work with our valued partners at E-Comm on longer term solutions.”

In a report submitted to the NWPD Police Board it is projected that NWPD staff could answer approximately half of the non-emergency calls for service during the proposed 8:00am to 4:00pm hours. Non-emergency online reporting remains an option for residents. E-Comm will continue to answer emergency calls for service.



CONTACT PERSON: Sergeant Justine Thom

PHONE: 604-529-2537