Non-Emergency 604-525-5411

Emergency 9-1-1


Calling 9‑1‑1 is for police, fire or medical emergencies when immediate action is required: someone’s health, safety or property is in jeopardy or a crime is in progress. Please use 9‑1‑1 responsibly.  Our call takers can’t provide information on the weather, power outages or municipal services. Don’t call 9-1-1 and ask for the non-emergency phone number.

Examples of when to call 911:

  • Events that involve an immediate threat to a person or property: screams, attacks, gunshots, fires, car accidents with injuries or any other medical emergency.
  • A substantive, in-progress crime. This includes fights, break and enters (if there is a suspect on scene) or a report of an impaired driver.
  • A serious crime that has just occurred (examples: sexual assault, child abduction or robbery).
  • A suspicious circumstance that may indicate an imminent criminal act (examples: prowler, vandal).

Additional tips:

  • Know your location at all times.
  • Don’t program 9‑1‑1 into any phone.
  • If you call 9‑1‑1 accidentally, stay on the line and let us know.
  • Lock and store your cellphone carefully to prevent accidental 9-1-1 calls.
  • Do not text or tweet 9-1-1.